We offer 60 minute assessments and 30 minute treatment sessions.

You will spend the full time scheduled with the same, dedicated and licensed physiotherapist.

  • Initial Assessments: $85 (1 hour)

  • Follow-up treatments: $65 (30 minutes)

A doctor’s referral is not required to see a physiotherapist.  However, if you have private insurance coverage, check with your insurance provider to determine whether they need a referral for reimbursement of our services.

We offer direct billing to Blue Cross, Green Shield, Great West Life, and Sun Life.  If you have another insurance provider, you will need to pay for our services up front and submit to your provider for reimbursement. We are not authorized as a WCB Clinic and therefore cannot accept WCB patients.

We accept cash, personal cheques, Debit/Interac, Mastercard, and Visa.


1.     Do I need a referral to see you?  We are a “direct access” clinic, which means that you do not need a referral from a physician in order to receive our services.  However, some insurance providers request a copy of a physician’s referral before providing reimbursement for physiotherapy fees.  You should check with your individual insurance plan provider to determine their requirements for coverage.

2.     Do you accept insurance?  Yes.  We provide direct billing for both Blue Cross, Green Shield, Great West Life, and Sun Life.  You are required to pay your co-payment or deductible amount at the time of service.  If you are covered by a different insurance provider, you will need to pay for our services up front and provide the receipt to your insurer for reimbursement.

3.     How can I pay for services?  We accept debit cards, Visa, MasterCard, personal cheques and cash.

4.     Do you cover WCB cases?  No. We are no longer authorized as a “Tier 1” clinic and are not able to treat WCB-covered patients for workplace injuries.  If you are injured at work and have filed a WCB claim with your employer, your WCB Caseworker should be able to provide you with the name of a clinic close to you.

5.     What happens on my first visit?  We conduct an initial assessment on your first visit, which will take about one hour.  During that time, we will ask you questions about your condition, and about your past medical history.  We usually also evaluate your posture, strength, flexibility and balance.  We attempt to identify the causes of your pain or dysfunction and then discuss with you the implications, prognosis, and create a treatment plan that incorporates your goals for a return to normal function

6.     What should I bring to my first visit?  Please bring your health card and any insurance information with you.  If your doctor has provided you with a referral for physiotherapy, or if you have a post-operative physiotherapy protocol provided after your surgery, please bring that with you. If you have a lower extremity injury, please bring a pair of shorts. 

7.     Will my family doctor be involved in my physiotherapy treatment?  We are able to provide reports and/or progress updates to your family doctor, upon your request.  There are additional fees for medical letters.  This cost is normally covered by your insurance provider.

8.     What is manual therapy?  Manual therapy is a specialized form of physical therapy that uses direct, hands-on techniques as opposed to the use of machines or electrical devices to restore your function.  It involves the application of pressure on muscles or movement of joints to decrease spasms, muscle tension, or joint dysfunction.

9.     How long will it take to get better?  Each condition is different and is affected by the severity and duration of your pain or dysfunction.  However, most issues begin to respond positively within four to six weeks.  We communicate with you during each appointment to address plateaus in your performance, or instances where your recovery may take longer.  We will also be very clear with you about your prognosis.  If we don’t think physiotherapy will help you, we will try to work with you to identify other treatment options that might better address your symptoms.

10.    What is “TENS”?  TENS stands for “transcutaneous electrical nerve stimulation” and is the application of low levels of electrical current applied through electrodes on the skin to address pain symptoms.   The electricity stimulates the nerve endings in the area to block the pain signals being sent along the nerve-messaging pathway from your brain.  It is also thought to promote your body’s production of endorphins – a natural chemical that acts as a pain killer, temporarily reducing your perception of pain.

11.     Do you always use the Red Cord to treat patients? The Red Cord is just one of many techniques that a physiotherapist can use to assess or treat your symptoms.  Not all patients will have issues that are appropriately addressed by the Red Cord.  Manual therapy, exercise, or passive treatments may also be appropriate depending on the timing and nature of your injury.  Your therapist will work with you to identify the source of your pain and/or dysfunction, and will discuss with you the best methods to address your treatment goals.   For more information on the Red Cord system, click on our Redcord Therapy link.